Ordering - A 50% non-refundable deposit is payable in advance (unless goods are faulty and replacement is not required) and balance due, paid before goods are dispatched. If an order is cancelled within 7 days a full refund of deposit will be paid. If an order is cancelled later than seven days your deposit will not be refunded, unless there are mitigating circumstances. If this situation arises for any reason please do not hesitate to contact us.

As goods are made to order NO REFUNDS are given unless said goods are faulty. The fault cannot be anything associated with size of garments. PLEASE BE VERY SURE OF YOUR MEASUREMENTS WHEN YOU ORDER -  GET SOMEONE WHO KNOWS HOW TO MEASURE YOU PROPERLY.

See our Measuring Guide for details on what measurements are required.

Goods will be refunded when received back within 14 days of receipt and refund reference quoted. Reference number available by contacting All About The Dress on our customer support line 01466 701093 and stating the nature of the problem. We have strict quality controls in place but through human nature sometimes things can be missed. In that event we will do our very best to rectify the problem and replace the goods, or give a full refund (less postage).

This does not affect your statutory rights.